Terms and conditions

Shopping

Most of the items in the webshop are produced in our workshop in Amsterdam. The items shown on the photo's on the site are the items you will receive when you order (maybe in another size). As most items are produced in limited quantities, it may occur that an item is (temporarely) sold out. If so, delivery will usually take between 1 and 4 weeks. When an item is just sold out and is out of production we'll let you know within 2 days en return your payment immediately.

Shopping cart

This is where the selection of items you want to buy is kept. You need to accept our cookie for us to be able to keep track of the contents. You can see and change the contents any time by clicking on the shopping cart top-right of the pages.

Checkout and privacy policy

When you have found all you want, you can click Checkout. If you have not already signed in you have to do it now. We only require information that we need to complete your order. All your personal information will be processed on our secure 128 bit encrypted SSL server. We will not give your personal information to any third parties. You have to enter a password to be able to log in your account again later. Then you can see the status of your order, your previous orders etc.

Shipping

The shipping cost is calculated when you give us the destination at the checkout, before you confirm the order. To prevent credit card fraud we can only deliver to your payment card billing address(no PO boxes). Delivery time is between 1 and 7 working days, depending on the destination. We ship with TNT Post.

Payment

We accept most payment cards via Paypal, including credit and debit cards provided by Visa, Mastercard, Switch and Delta: you can confidently enter payment card details in a secure 128 bit encrypted SSL format, verified by the padlock symbol in your browser on that page. Your card details will only be processed at Paypal's secure server and not anywhere on our website. You can also pay by money transfer to our bank account, via iDEAL or cash on delivery (only for the Netherlands).

Confirmation

At the end of the checkout you confirm your order. By confirming you will be accepting these terms and conditions.

Pending

When we receive your order it will get the status "pending", as we reserve the right to decline to accept orders in various cases (including erroneous pricing or description of products). We will send you an email confirming the details of your order and giving you information as to how track the status of your order.

Paid

When we have received a confirmation of payment your order will get the status "paid".

Sent

We aim to ship your order within 1-5 working days of the sale. When we have sent your order we will confirm this by email and your order will get the status "sent".

Cancellations, returns and refunds

You may cancel your order up to 7 days after you have received the goods. Please notify us of the cancellation by sending us an email. Instructions will be inclosed with the order. We always take care to inspect the items to make sure they're in perfect condition before shipping. For reasons of hygiene underwear that is tried cannot be returned. You will be responsible for the cost of returning the products safely, swiftly and in perfect re-saleable condition, with the price-label still attached, to us. You will receive a refund of the product cost, but not the delivery, within 30 days maximum.

Force Majeure

We are not liable for any direct or consequential loss or damage resulting from delay or failure in carrying out our obligations which is caused wholly or partly by reason of natural disasters, transportation delay, labour disputes, fire, flood, war, accident, government action, inability to obtain adequate stocks, material, equipment, fuel, power, transportation or any cause beyond our control or beyond the control of that of our agents.

Complaints

We are committed to offering you great products at good prices and we hope you are happy with our service. You can be confident of your protection as we are subject to laws of the Netherlands and Europe including the law "Protection of the consumer in agreements closed at distance" (2001) and the European directive 97/7/EG. In the event of any problem please contact us. We will answer you within 5 working days.

Conditions of use

Webers Holland owns copyrights on all image and text material in the Webers World Webshop: contact us if you want to download, copy or otherwise use something. Also if you want to exchange links.
Désirée Webers owns all copyrights on her clothing and accessory designs. Copying is forbidden by law and will be prosecuted.

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